The wiring perpetually re-charges the battery. Until a few days ago it was always at 100% because the doorbell is connected to my home’s wiring. The battery indicator on the app stays at 0%. I have the first generation Ring Video Doorbell. It’s 4 months past the end of the 1 year warranty, so I doubt I can get Ring to replace it. It still works as a video doorbell, so I won’t throw it out. I think the device is just transmitting wrong information to the app, which causes Live View not to work. I don’t think there is actually anything wrong with the battery itself – the doorbell worked fine without being connected to my home wiring. Supposedly the battery is susceptible to cold weather, but that wasn’t the case last winter. I did a reset by pressing the orange button on the back for 15 seconds, but when I set up the device again the battery per the app showed fully charged for a second, then returned to 0%. They suggested a “power cycle” by pressing the 4 contact points on the top row of terminals in the back of the doorbell with the included screwdriver.
I tried the solution provided by Ring below, which was worthless. IDK if I fixed it per below, or it fixed itself. I’m back to 100% and I can use Live View again. When/if it finally stops working altogether I will probably replace it with a normal doorbell. It still works as a doorbell and video intercom for now, so it’s staying on the wall. I give up trying to make this thing work right. When someone rings the doorbell the video is still in color, but not in Live View.
Per below I can use Live View again, but now the video is very slow to open and is only in black & white.
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